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        If you cannot remember your password, please use therecover password page. More help can be found on ourFAQ pageand by using the manuals founds on thetraining and documentation page.

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Contact Information

The Help Desk is available 24 hours a day, 7 days a week.

Important Note:
  • Please do not call the help desk if you forgot your username or password. First try to recover and/or reset them by using the recover username and password page.
  • For policy related questions please contact your local FSDO.
If you have an IACRA support-related question not found in our frequently asked questions page, contact National AVS IT Service Desk at:
Phone - 1-844-FAA-MYIT (322-6948)
Email - helpdesk@faa.gov